System Upgrade Coming
Important Information Regarding Our System Upgrades
Metropolitan Services Credit Union will be undergoing two major software upgrades this year.
- August 31, 2026: Upgrade to our ATM and Debit Card processing system.
- October 1, 2026: Upgrade to our core processing system, online banking, and mobile banking platform.
These upgrades will provide a more modern banking experience with improved security and enhanced features, including:
- New CardHub debit card management tools, giving you greater control over your debit card (coming soon after conversion).
- Zelle® person-to-person payments (coming soon after conversion).
- Integration of Bill Pay and Remote Deposit directly within our mobile banking app.
You’ll notice new icons at the bottom of the app that provide quick access to these services.
Metropolitan Services Credit Union has made the decision to upgrade our core processing system so we can continue providing safe, secure, and reliable financial services while improving functionality and convenience for our members.
Although much of this conversion will occur behind the scenes, there will be temporary service interruptions during the transition.
What to Expect
Branch Hours
- Wednesday, September 30, 2026: Open regular business hours
- Thursday, October 1, 2026: Closed for system conversion
- Friday, October 2, 2026: Reopen at 12:00 p.m.
- Monday, October 5, 2026: Open regular business hours
All Online Banking and Mobile Banking services will be unavailable starting Wednesday, September 30 at 5:00 p.m. through Friday, October 2 at 12 noon.
- Members enrolled in eStatements will continue to have access to all previously issued statements.
- Members receiving paper statements will continue to receive them as normal.
- Your debit card will continue to work during the conversion. You will still be able to:
- Make purchases
- Withdraw cash from ATMs
- Use your card wherever debit cards are accepted
We are replacing iPay with CheckFree.
If you currently use Bill Pay:
- Beginning October 2, 2026, you will need to enroll in the new CheckFree Bill Pay system.
- Existing payees and scheduled payments will not transfer.
- You will need to add your payees and schedule future payments again in the new system.
Frequently Asked Questions
What is a core processing system?
Our core processing system is the software that manages your accounts and the day-to-day operations of the credit union, including:
- Processing deposits and withdrawals
- Maintaining account information
- Opening and servicing accounts
- Processing loan payments
- Managing transactions
Will Metropolitan Services Credit Union’s routing number change?
No.
Our routing number will remain the same.
Will my account number change?
No.
Your account numbers will remain exactly the same.
Will my money and personal information be safe during the conversion?
Yes.
Protecting your personal information is our highest priority. Your accounts will remain secure throughout the conversion process.
As always, your deposits are federally insured by the National Credit Union Administration (NCUA) up to $250,000.
Will I have access to my money during the conversion?
Yes.
Although Online Banking and Mobile Banking will be temporarily unavailable:
- Your debit card will continue to work.
- ATM withdrawals will still be available.
- The credit union office will be closed on Thursday, October 1 and will reopen at 12 noon on Friday, October 2.
Will my direct deposits or automatic payments be affected?
No.
The following will continue to process normally:
- Payroll direct deposits
- Payroll deductions
- Social Security deposits
- ACH direct deposits
- Automatic ACH payments we have established on your behalf
Will I need a new Online Banking username or password?
No.
You will continue using your current username and password after the conversion.
Will the current Remote Deposit app continue to work?
The existing Remote Deposit app will continue to function for a limited time after the conversion. However, we encourage all members to begin using the new Remote Deposit feature integrated directly within the Mobile Banking app for the best experience.
Questions?
If you have any questions, please contact Metropolitan Services Credit Union at (651) 602-8105. We appreciate your patience as we make these exciting improvements and thank you for your continued membership.