System Upgrade Coming
The Credit Union will be CLOSED on Thursday, October 1, and reopen at 12 Noon on Friday, October 2. All Online Banking and Mobile Banking services will be unavailable starting at 5pm on Wednesday, Sept. 30 at 5:00 p.m. and return at 12 Noon on Friday, October 2.
What you need to know BEFORE the Upgrade
Be aware of our reduced services during the conversion and plan accordingly. You will still be able to use your debit card to make purchases and withdraw funds at an ATM cards during the conversion. Your credit card is also unaffected and will continue to function as usual.
Before September 31, you should copy all your Bill Pay information, including data about upcoming scheduled payments or recurring payments.
We are replacing our Bill Pay system entirely. If you currently use Bill Pay, your information about payees, scheduled payments, and recurring payments will not be ported over.
Beginning October 2, 2026, you will need to enroll in the new CheckFree Bill Pay system. Since existing payees and scheduled payments will not transfer, you will need to manually re-add your payees and schedule future payments in the new system. We apologize for this inconvenience.
🔐 You may notice some changes in how fraud alerts are handled.
If fraud is detected on your card, you may receive a phone call from a 1-800 number or a text message regarding the suspicious activity.
Please be aware of these communications and know that they may be part of our new fraud-detection process. As always, never provide your full card number, PIN, password, or other sensitive information in response to an unexpected message or call.
Why Are We Upgrading?
These upgrades will provide a more modern banking experience with improved security and enhanced features, including:
- New CardHub debit card management tools, giving you greater control over your debit card (coming soon after conversion).
- Zelle® person-to-person payments (coming soon after conversion).
- Integration of Bill Pay and Remote Deposit directly within our mobile banking app. You’ll no longer need different mobile apps for these services. Instead, you’ll notice new icons at the bottom of the app that provide quick access to these services.
Although much of this conversion will occur behind the scenes, there will be temporary service interruptions during the transition.
What Gets Impacted by the Upgrade?
Our core processing system is the software that manages your accounts and the day-to-day operations of the credit union. Services impacted by this upgrade include:
- Processing deposits and withdrawals
- Maintaining account information
- Opening and servicing accounts
- Processing loan payments
- Managing transactions
What to Expect During and After Our Core Processing Upgrade
- Wednesday, September 30, 2026: Credit Union will be open regular business hours
- Thursday, October 1, 2026: Credit Union will be closed for the conversion.
- Friday, October 2, 2026: Credit Union reopens at 12:00 noon.
- Monday, October 5, 2026: Credit Union will resume regular business hours.
- Members enrolled in eStatements will continue to have access to all previously issued statements.
- Members receiving paper statements will continue to receive them as normal.
- Your debit card will continue to work during the conversion. You will still be able to:
- Make purchases
- Withdraw cash from ATMs
- Use your card wherever debit cards are accepted
- Beginning October 2, 2026, you will need to enroll in the new CheckFree Bill Pay system. Since existing payees and scheduled payments will not transfer, you will need to manually re-add your payees and schedule future payments in the new system.
Questions?
If you have any questions, please contact Metropolitan Services Credit Union at (651) 602-8105. We appreciate your patience as we make these exciting improvements and thank you for your continued membership.
Frequently Asked Questions
Will Metropolitan Services Credit Union’s routing number change?
No.
Our routing number will remain the same.
Will my account number change?
No.
Your account numbers will remain exactly the same.
Will my money and personal information be safe during the conversion?
Yes.
Protecting your personal information is our highest priority. Your accounts will remain secure throughout the conversion process.
As always, your deposits are federally insured by the National Credit Union Administration (NCUA) up to $250,000.
Will I have access to my money during the conversion?
Yes.
Although Online Banking and Mobile Banking will be temporarily unavailable:
- Your debit card will continue to work.
- ATM withdrawals will still be available.
Will my direct deposits or automatic payments be affected?
No.
The following will continue to process normally:
- Payroll direct deposits
- Payroll deductions
- Social Security deposits
- ACH direct deposits
- Automatic ACH payments we have established on your behalf
Will I need a new Online Banking username or password?
No.
You will continue using your current username and password after the conversion.
Will the current Remote Deposit app continue to work?
The existing Remote Deposit app will continue to function for a limited time after the conversion. However, we encourage all members to begin using the new Remote Deposit feature integrated directly within the Mobile Banking app for the best experience.