System Upgrade Is Here
What you need to know AFTER the Upgrade
We have a completely new Bill Pay system. Scheduled payments on the old system will still go out through October 31 but information about payees, scheduled payments, and recurring payments will not be ported over.
Beginning October 2, you will need to enroll in our new CheckFree Bill Pay system and manually add your payees.
💡IMPORTANT: The old Bill Pay system will continue processing payments through October 31, so duplicate/recurring payments should be scheduled in CheckFree Bill Pay beginning November 1.
🔐 You may notice some changes in how fraud alerts are handled.
If fraud is detected on your card, you may receive a phone call from a 1-800 number or a text message regarding the suspicious activity.
Please be aware of these communications and know that they may be part of our new fraud-detection process. As always, never provide your full card number, PIN, password, or other sensitive information in response to an unexpected message or call.
Why Are We Upgrading?
These upgrades will provide a more modern banking experience with improved security and enhanced features, including:
- New CardHub debit card management tools, giving you greater control over your debit card (coming soon after conversion).
- Zelle® person-to-person payments (coming soon after conversion).
- Integration of Bill Pay and Remote Deposit directly within our mobile banking app. You’ll no longer need different mobile apps for these services. Instead, you’ll notice new icons at the bottom of the app that provide quick access to these services.
Although much of this conversion will occur behind the scenes, there will be temporary service interruptions during the transition.
- Members enrolled in eStatements will continue to have access to all previously issued statements.
- Members receiving paper statements will continue to receive them as normal.
- Beginning October 2, 2026, you will need to enroll in the new CheckFree Bill Pay system. Since existing payees and scheduled payments will not transfer, you will need to manually re-add your payees and schedule future payments in the new system.
Questions?
If you have any questions, please contact Metropolitan Services Credit Union at (651) 602-8105. We appreciate your patience as we make these exciting improvements and thank you for your continued membership.
Frequently Asked Questions
Will Metropolitan Services Credit Union’s routing number change?
No.
Our routing number will remain the same.
Will my account number change?
No.
Your account numbers will remain exactly the same.
Will my direct deposits or automatic payments be affected?
No.
The following will continue to process normally:
- Payroll direct deposits
- Payroll deductions
- Social Security deposits
- ACH direct deposits
- Automatic ACH payments we have established on your behalf
Will I need a new Online Banking username or password?
No.
You will continue using your current username and password after the conversion.
Will the current Remote Deposit app continue to work?
The existing Remote Deposit app will continue to function for a limited time after the conversion. However, we encourage all members to begin using the new Remote Deposit feature integrated directly within the Mobile Banking app for the best experience.